Terms and Conditions

Last updated: March 2026

1. Definitions

In these terms and conditions, "Company" refers to Total Signs and Graphics Limited, registered in England and Wales, with its registered office at Birchin Way, Grimsby, North East Lincolnshire, DN31 2SG. "Customer" refers to the person, firm, or company who places an order with the Company. "Goods" refers to all products and services supplied by the Company.

2. Orders and quotations

All quotations are given in good faith and are valid for 30 days from the date of issue unless otherwise stated. A quotation does not constitute an offer. An order is only accepted when the Company issues written confirmation of acceptance. The Company reserves the right to decline any order at its discretion.

3. Prices and payment

All prices quoted are exclusive of VAT unless otherwise stated. Payment terms are 30 days from the date of invoice unless otherwise agreed in writing. The Company reserves the right to charge interest on overdue accounts at the rate of 8% above the Bank of England base rate.

For bespoke or large-scale projects, the Company may require a deposit before work commences. The amount of the deposit will be stated at the time of order confirmation.

4. Delivery and installation

Any delivery dates quoted are estimates only and the Company shall not be liable for any delay in delivery. Where the Company provides installation services, the Customer shall ensure suitable access and working conditions are available at the agreed time. Additional costs incurred due to delays or obstructions caused by the Customer may be charged separately.

5. Design and artwork

Artwork and designs produced by the Company remain the intellectual property of the Company until full payment has been received. The Customer is responsible for checking and approving all proofs before production. Once approval has been given, the Company is not responsible for any errors contained in the approved artwork. Any amendments requested after approval may incur additional charges.

6. Warranty and liability

The Company warrants that all Goods will be free from defects in materials and workmanship under normal use for a period stated at the time of order. This warranty does not cover damage caused by misuse, accidental damage, exposure to extreme conditions, or normal wear and tear.

The Company's total liability under or in connection with these terms shall not exceed the price paid by the Customer for the relevant Goods. The Company shall not be liable for any indirect, special, or consequential loss or damage.

7. Cancellation

Orders cancelled by the Customer after acceptance by the Company may be subject to a cancellation charge to cover costs already incurred. Bespoke or personalised items cannot be cancelled once production has commenced.

8. Force majeure

The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including but not limited to acts of God, severe weather, fire, flood, industrial disputes, or disruption to supply chains.

9. Governing law

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact

For any questions regarding these terms and conditions, please contact us:

Total Signs and Graphics Limited
Birchin Way, Grimsby, North East Lincolnshire, DN31 2SG

Email: info@totalsigns.eu
Phone: 01472 350 606